We are very confident and proud about the quality and production standards of our bags, but we know that our customers need to feel confident as well.
We offer a 3 year 'limited liability' warranty for any item purchased in a UK shop or from this website.
What this means is we cover all manufacturing, normal wear and tear, day to day use faults that may unfortunately occur within 3 years from the date you made the purchase.
We do not cover faults that arise from abnormal usage. Carrying bricks in your backpack would be a good example of this. We reserve the right to have the final say on this issue.
You can obtain full warranty conditions on request.
In order to confirm the warranty timings we will need your proof of purchase that includes the purchase date.
If you made the purchase from this website please contact us at firstname.lastname@example.org.
If you bought the item from a UK shop please contact them directly to handle your request.