Free UK shipping | 3 years Warranty
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    ** CHRISTMAS DELIVERY LAST ORDER DATES **

    Our returns policy has been extended to Jan-15th just to cover the Christmas period

    All orders will go out on a next day service 

    12 noon is the order cut off for same day dispatch

    Delivery for 24th December Xmas Eve

    UK

    England and Wales - last order date is MONDAY 23rd 12 NOON

    Scotland and Northern Ireland - last order date FRIDAY 20th 12 NOON

    EUROPE

    To guarantee delivery by 24th use our DHL service. There is a subsidised charge for this service - prices are shown at checkout stage.

    Order cut-off is 12 NOON on the date listed below

    Country Transit Time* Last Collections for Delivery on/before 24th Dec 
    Austria 3 18/12/2019
    Belgium 2 19/12/2019
    Bulgaria 5 16/12/2019
    Channel Islands 2 19/12/2019
    Croatia 5 16/12/2019
    Czech Republic 3 18/12/2019
    Denmark 2 19/12/2019
    Estonia 5 16/12/2019
    Finland 5 16/12/2019
    France 2 19/12/2019
    Germany 2 19/12/2019
    Gibraltar 6 13/12/2019
    Greece 6 13/12/2019
    Hungary 3 18/12/2019
    Ireland 2 19/12/2019
    Italy 4 17/12/2019
    Latvia 5 16/12/2019
    Liechtenstein 4 17/12/2019
    Lithuania 4 17/12/2019
    Luxembourg 2 19/12/2019
    Netherlands 2 19/12/2019
    Norway 5 16/12/2019
    Poland 3 18/12/2019
    Portugal 4 17/12/2019
    Romania 5 16/12/2019
    San Marino 3 18/12/2019
    Slovakia 4 17/12/2019
    Slovenia 3 18/12/2019
    Spain 3 18/12/2019
    Sweden 4 17/12/2019
    Switzerland 4 17/12/2019

     

    ** The free post service is not guaranteed to be delivered for Christmas **

    INTERNATIONAL 

    We can ship anywhere but here are example last delivery dates

    To guarantee delivery by 24th December use our DHL service. There is a subsidised charge for this service - prices are shown at checkout stage.

    Order cut-off is 12 NOON on the date listed below

    Country Transit Time Last Collections for Delivery on/before 24th Dec 
    Argentina 5 16/12/2019
    Australia 3 18/12/2019
    Bahrain 2 20/12/2019
    Bangladesh 5 16/12/2019
    Brazil 3 18/12/2019
    Canada 2 19/12/2019
    Colombia 3 18/12/2019
    Costa Rica 4 17/12/2019
    Guam 3 18/12/2019
    India 4 17/12/2019
    Indonesia 4 17/12/2019
    Japan 4 16/12/2019
    Kuwait 4 18/12/2019
    Mexico 3 18/12/2019
    Morocco 3 19/12/2019
    New Zealand 4 17/12/2019
    Qatar 2 20/12/2019
    South Africa 4 17/12/2019
    Tunisia 1 23/12/2019
    Turkey 3 19/12/2019
    United Arab Emirates 2 20/12/2019
    USA 2 19/12/2019
    Zambia 4 17/12/2019
    Zimbabwe 5 16/12/2019

     

    UK DELIVERY

    FREE Shipping to mainland UK addresses. All deliveries will be made by using a ‘signed for’ secure service from ROYAL MAIL

    If you order before 12 noon we will endeavour to ship it out the same day. Otherwise we will ship the next working day.

    ROYAL MAIL will usually deliver on a standard 2 day service.

    Deliveries should take no longer than 3 working days from your order [this excludes Saturdays and Sundays].

    If you have any special delivery requirements we will do our best to help but to avoid possible delays please ask in advance of confirming the order.

    EUROPEAN & INTERNATIONAL DELIVERY

    We ship world-wide

    We offer 2 shipping options

    1.FREE - using the local regional Postal Service. It usually takes 5 working days within Europe, and 10-15 working days further afield. Although it has been know to take longer for Countries such as Mexico and South America.

    For deliveries to South America and Mexico we strongly suggest that you use the DHL service as we are sometimes experiencing 2-3 week lead times after the package arrives at the Mexico sorting office.

    Once your parcel has arrived in your country, it will be passed on to an Internal postal service, according to standard delivery procedures.

    This service does not support en-route notifications - you will have to track the item yourself.

    2. DHL Fast service - The cost can be higher but its very quick. Into Europe its around 2-3 days. For USA/Mexico/Australia/India it can take 5 days only. This service is fully trackable and you will be informed along the way.

    With both shipping options you will receive a tracking number once the order has been picked and send out of our Warehouse. Usually its withing 24 hours of order confirmation (apart from weekends).

    WILL I BE CHARGED CUSTOMS AND IMPORT CHARGES (Outside of EU)

    Depending on your own Countries Import Tax and Duties - You will have the option to pre-pay any local  charges at the point of purchase.

    If you choose to pay the customs or import duties upon delivery, they are charged once the parcel reaches its destination country, these charges must be paid by the recipient of the parcel.

    PAYMENT DETAILS AND SECURITY

    Payment will be debited from your card or account before the dispatch of goods. Upon processing a transaction, we will issue you with an electronic transaction receipt which will be sent to the email address you provide.
    DOUGHNUT (Brandco Ltd) does not hold your credit or debit card details as all card data is processed securely by your payment provider.

    UK Customers

    All payments to DOUGHNUT (Brandco Ltd) are handled securely by PayPal, Shopify Payments, Apple Pay or Amazon Pay.

    PayPal and Shopify Payments accept payment by Visa, Visa Delta, Visa Electron, MasterCard, Maestro and Solo.

    INTERNATIONAL Customers

    We understand that different Countries prefer to use their own local payment platforms. Our system offer's both card payments and multiple payment platform options that are Country specific, making it easier you.

    DO YOU DELIVER TO A WORK ADDRESS

    We can deliver to your permanent residential address, your place of employment or any nominated address but we do not deliver to a PO Box address for security purposes.
    If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.

    I AM NOT HAPPY WITH THE ITEM AND WANT TO RETURN IT

    UK Customers

    As a friendly online business, we aim to provide a returns service that is hassle-free for you.

    If you are not completely satisfied with your purchase you can return the item within 30 days of receipt. If you are a few days over the deadline we will be OK with this too.

    We can only refund any return that comes back unused, new condition with all labels attached, inside the original poly bag it came with. Any items returned 'used' not not in the condition described above will then be sent back to the customer. We reserve the right to make the final judgement.

    In order to do this you will need to contact us within those 14 days, 

    Then on confirmation from DOUGHNUT we will issue you with a free returns link from Royal Mail. Please print and attach the generated postage label to the outside of the package and drop it off at your nearest Post Office.

    Once the item is returned and inspected we will issue a refund (using the same payment method that you bought the item) or exchange the item for a different size / colour as per the customer request.

    International Customers

    Unfortunately we cannot offer free returns for any orders delivered outside of the UK. However there is a low cost option available from our shipping partner below.

    https://web.global-e.com/returns/portal/oQEo

    If you are not completely satisfied with your purchase you can return the item within 30 days of receipt. If you are a few days over the deadline we will be ok with this too.

    We can only accept the item for return in an unused condition with all labels attached and the original poly bag. Any items returned 'used' will be sent back to the customer.

    LIABILITY

    If you ‘the customer’ establishes that any of the goods have not been delivered, or have been delivered damaged, or are not of the correct quantity, DOUGHNUT shall at its option, replace them with similar goods, or allow the customer a refund for their invoice value.
    If you ‘the customer’ establishes that any of the goods are defective the company shall, at its option replace them with similar goods or allow the customer credit for their invoice value.
    In no circumstances shall the liability of the company to the customer under this condition exceed the invoice value of the goods.

    I RECEIVED THE WRONG ITEM

    If the item you received is not what you originally ordered, please contact customer care quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.

    SPECIFICATIONS

    The Company reserve the right to alter specifications to those stated on the website, including slight differences in colour, shade and size. The customer’s statutory rights will not be affected

    TERMS AND CONDITIONS

    Completing a transaction with us means that you have read and accepted the above returns policy.