*** Christmas Returns Deadline extended to 10/01/2021 ***
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    Returns Procedure

    If you are not happy with your purchase you have 30 days to return the item.
    Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund but will consider an exchange for new/unused goods.

    Before sending the item please contact us in writing to info@doughnutofficial.co.uk 

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Any item not in its original condition, is damaged or missing parts for reasons not due to our error will be returned to you by post.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

    Sale items (if applicable)
    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)
    If you are not happy with your purchase and want to swap the colour or style then please let us know straight away by email to info@doughnutofficial.co.uk quoting your order number.

    To return your product, you should mail your product to: 



    Unit B, Dolphin Way



    RM19 1NZ

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    You should consider using a track able shipping service or purchasing shipping insurance. We will only be responsible for the item once we have signed for the goods at our warehouse.